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1. #History of automation leading to unemployment drivers#
2. #History of automation leading to unemployment software#

The paper’s authors raise the widely shared concern that the automation undertaken during the pandemic will be a permanent replacement for jobs.

#History of automation leading to unemployment drivers#

Occupations that are considered automatable include hotel desk clerks, shuttle drivers and retail salespeople, according to the paper. It is unclear whether the increased demand for new technology has directly caused job losses during the pandemic, but a discussion paper published by the Federal Reserve Bank of Philadelphia in September found that “automatable” jobs – occupations that could be replaced by technology that is in development or is already available – lost 4.2 more jobs per every 100 than occupations that are less at risk for automation. While the idea of being serviced by a BB-8 lookalike in a hotel may seem strange, Swidler said permanent job losses in the industry will be a reality as hotels adopt new technologies to try to save on labor costs. “The cost is coming down, the technology is getting better and we are seeing innovation working effectively in other parts of the world that we can transfer here,” Swidler said, citing Alibaba’s FlyZoo hotel that is staffed nearly entirely by technology, from check-in to room service. The group came up with five “ big ideas” on how the industry needs to change, and new technology – including robots – are a core part of the equation. Swidler leads the Hotel of Tomorrow, a consortium of hospitality leaders that was re-upped in the middle of the pandemic to think of ways to innovate the industry. Ron Swidler, chief information officer of the Gettys Group, a hotel design and development consultancy firm, said more hotels are experimenting with new technology during the pandemic. Hotels are allowing guests to use kiosks to check themselves in, apps to control the television and light switches in their room and a few use delivery bots to send to guests’ room when they want a refreshment. The hospitality industry, which has been one of the hardest-hit by the pandemic, has seen a clear uptick in the adoption of new technology during the pandemic. New jobs will be created but “businesses, governments and workers must plan to urgently work together to implement a new vision for the global workforce”.

#History of automation leading to unemployment software#

Multiple technology manufacturers have reported increased demand for their bots over the course of the pandemic, from drone-like machines that can roam hallways to make deliveries and AI-powered customer service software to increased use of self-service checkouts at supermarkets.Ī recent report from the World Economic Forum predicted that by 2025 the next wave of automation – turbocharged by the pandemic – will disrupt 85m jobs globally. And as humans are experiencing record job losses and economic uncertainty, robots have become a hot commodity.